Thursday, September 17, 2015

Why You SHOULD Sweat the Small Stuff

Author Richard Carlson has written a number of small books, the first of which was "Don't Sweat the Small Stuff." The others are more specific eg, "Don't Sweat the Small Stuff for Women."

While Carlson is focussing on emotional and more personal matters, in business, there are sound reasons why we should sweat the small stuff.

The Japanese discovered this in the Seventies and early Eighties. They realised in their motor vehicle manufacturing plants that if you left quality control until the end of the process, it was much more difficult and subsequently, more expensive to rectify any failures.

They implemented a system of kaizen - the practice of continuous improvement. The logic of kaizen is based on the sensible assumption that if every small step in a process is done correctly, the end product will be correct.

Kaizen was the key to Japan's competitive success in the Eighties and it continues today throughout Japanese industries.

Murphy's Law, generally incorrectly stated as, "If something can go wrong, it will", is an example of where attention to detail would have prevented a near disaster.

Edward Murphy was involved in a g-force testing program in the late Forties when a set of measuring guages was wired incorrectly. What Murphy really referred to was the fact that if there are more than one ways to do something, someone will chose the wrong way.

That's why today, most things that attach to something else are designed to be "goof proof."

Try fitting your USB plug in the wrong way and you'll understand the concept.

So, while the small stuff may at first seem unimportant, not paying attention to detail, may have serious consequences.

What do you think?


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