Monday, February 22, 2016
Whose Fault is it When Employees Bludge?
No discretionary effort from this lot.
Recently I was asked what to do about supermarket cleaners who quite simply were spending their days chatting and smoking rather than attending to their cleaning.
Fortunately, there are those employees who are self-directing, self-motivated, who have a good work ethic, and who can be left on auto pilot to get on with their tasks. They are those people who can work autonomously and achieve a satisfactory or better standard of production.
Unfortunately, there are also those employees who need to be micro-managed because given the least opportunity, they will bludge - which is really stealing their salaries.
In the case of physical workers like cleaners, each cleaner can be given an area for which they are responsible and can also have a checklist they complete when each task is done. These checklists are commonly found in public toilets in Australia and are checked off each time a cleaner visits the toilet.
In any case, supervisors need to ensure they supervise. If they see people standing about when they should be working, or a floor that isn't clean, they must front the employee concerned and tell them to get their act together.
Continual bludging by employees should be the subject of a performance management review which, it after being conducted doesn't indicate any sign of improvement, should be dismissed.
Employment is a two-way street. Employees are expected to do their work if they want to get paid. If supervisors don't make sure the work is being done, then it's their fault that their subordinates bludge at every opportunity.
Make sure you get value for money by employing people who are glad to have a job and don't spend most of their day bludging.
Have you experienced habitual and invariable bludging in your workplace? Tell us about it.